Terms and conditions

In these General Terms and Conditions, the following terms are taken to mean:

a) Amsterdam Boat Company: Amsterdam Boat Adventures.

b) Client: an individual who is not acting in a commercial capacity or as a company.

c) Products and Services: boat tours and canal cruises as offered by Amsterdam Boat Adventures.

2.1 These General Terms and Conditions apply to all offers, tenders/options and all purchases of the Amsterdam Boat Adventures, in as much as these terms and conditions have not been expressly stated otherwise in writing by Amsterdam Boat Adventures.

 2.2 By purchasing a product/service from Amsterdam Boat Adventures, the Client expressly and unconditionally accepts the applicability of these terms and conditions. The terms and conditions appear on the Amsterdam Boat Adventure’s website and can be requested, free of charge, from the Amsterdam Boat Adventures.

2.3 The applicability of any general or other terms and conditions of the Client are expressly rejected.

2.4 Should one or more of the conditions be nullified or countermanded, the remaining stipulations remain fully applicable. The parties will then enter discussions to agree upon a replacement for the nullified or countermanded condition, which will, as far as possible, take account of the purpose or intention of the original condition.

3.1 All offers are without obligation, unless an acceptance period is stated in the offer.

3.2 All offers made by Amsterdam Boat Adventures are without obligation. They are valid for a period of fourteen days, unless stated otherwise. Amsterdam Boat Adventures is only bound by the tender should the acceptance of the tender be confirmed in writing within fourteen days, unless stated otherwise.

3.3 The agreement first comes into force should Amsterdam Boat Adventures confirm an order in writing or else commence implementing the order. This also applies should the agreement be arrived at by electronic means.

3.4 All price quotations from Amsterdam Boat Adventures and all amounts charged to the Client by Amsterdam Boat Adventures are inclusive of VAT and are in Euros, unless expressly stated otherwise or this has been agreed by the parties. The Amsterdam Boat Adventures retains the right to pass on to the Client reasonable price changes should circumstances so dictate.

3.5 Should an offer be accepted; Amsterdam Boat Adventures has the right to withdraw the offer within two days of receiving the acceptance of the offer.

4.1 Should Amsterdam Boat Adventures not be able to comply with their obligations due to force majeure, there is entitlement a full refund.

4.2 In these conditions force majeure is, in addition to the law of jurisprudence, taken to mean all external causes, anticipated or not by Amsterdam Boat Adventures, over which the Amsterdam Boat Adventures can exert no control, but due to which Amsterdam Boat Adventures is not in a position to meet their obligations. This includes but is not limited to: fires, accidents, illnesses, pandemics, strikes, civil disturbances, war, government measures and transport problems.

4.3 The resolutive conditions that apply to all services include weather conditions (for instance storms) and technical disasters, causing problems with the services or making them impossible, such conditions being assessed by Amsterdam Boat Adventures.

 5.1 In purchasing a service or product from Amsterdam Boat Adventures or by entering an area used by Amsterdam Boat Adventures, the Client expressly and without reservation accepts the applicability of the rules of behaviour stated in the General Terms and Conditions of Amsterdam Boat Adventures.

5.2 Amsterdam Boat Adventures is duly entitled to remove Clients who are misbehaving or who appear to be misbehaving, from the boats being used by Amsterdam Boat Adventures.

5.3 The Client is to observe all instruction given by the employees of Amsterdam Boat Adventures, promptly and without delay.

5.4 Access to vessels and piers may be denied without a reason being provided, should this be deemed necessary by Amsterdam Boat Adventures, for example in connection with capacity, safety, public order, the threat of damage or inconvenience, without the Client being entitled to restitution or compensation.

5.5 Should the instructions not be followed Amsterdam Boat Adventures is entitled to halt the sailing. The Client will not be entitled to claim restitution or compensation.

The maximum number of persons on the boat of Amsterdam Boat Adventures may never exceed the number of people that the boat is approved to carry. The maximum number of guests allowed according to the official permit is 12 people.

 It is possible that, as a guest, you may have your photograph taken or be filmed. Amsterdam Boat Adventures retains the right to make use of such material for publication.

8.1 Amsterdam Boat Adventures is not liable for any damage to and/or loss of the Client’s property. The Client takes all his/her property on board entirely at their own risk.

8.2 Amsterdam Boat Adventures is not liable for damages caused by death or injury to the Client.

8.3 Amsterdam Boat Adventures is not liable for damages caused by the delay in sailing or during the cruise.

8.4 Amsterdam Boat Adventures is not liable for indirect or consequential damages. This includes (but is not limited to) loss of profits, damages due to interruption of business activities and/or loss of Client’s earnings. In the case of sales to consumers this restriction extends no further than permitted under Article 7:24 section 2 of the Dutch Civil Code.

8.5 Amsterdam Boat Adventures will not be held liable for any action or inaction by its members of staff as stated in Article 6:170 of the Dutch Civil Code and other persons as stated in Article 6:171 of the Dutch Civil Code.

8.6 In as much as Amsterdam Boat Adventures is liable for any damages, this liability is limited to the maximum amount covered by its insurance.

8.7 In as much as the Amsterdam Boat Company is liable for any damages not covered by its insurance, this liability is limited to the maximum invoiced amount.

8.8 The Client is liable for damages caused by the Client to the property/goods used by Amsterdam Boat Adventures or to third parties.

8.9 The Client is liable for the damages caused by the Client or their baggage to Amsterdam Boat Adventures or its employees. The captain of the vessel is duly empowered to refuse to allow baggage onboard, should he deem this necessary.

8.10 All activities organised by Amsterdam Boat Adventures take place entirely at the Client’s own risk.

8.11 The Client indemnifies Amsterdam Boat Adventures against claims by third parties.

9.1 Payment must in all cases take place within fourteen days of the invoice, by means stipulated by Amsterdam Boat Adventures in the currency stated in the invoice and no later than seven days before the agreement between the parties is carried out. The Amsterdam Boat Adventures is permitted to only commence with proceedings after full payment has been received.

9.2 Should the Client continue not to meet his/her obligations in the timely payment of an invoice, the Client is deemed to be in default without the need for formal notice of default. The Client will then incur interest charges. In the case of consumer sales, the interest is equal to the statutory applicable rate. In other cases, the Client will be charged 3% per month, unless the statutory applicable commercial interest rate is greater, in which case the statutory applicable commercial interest rate applies.

In the case of cancellation after the agreement has come into force the following Cancellation Policy apply:

10.1  Free Cancellation: We provide complimentary cancellation for all our boat tours and adventures if you cancel at least 24 hours in advance of your scheduled departure time.

10.2 Late Cancellations: Cancellations made less than 24 hours before the scheduled departure time will not be eligible for a refund unless the client has purchased tour insurance.

10.3 No-shows forfeit the entire payment and do not have the right to reschedule the tour.

10.4 Cancellation by the Client can be accepted in writing, by phone and through the cancellations link in the confirmations email.

10.5 The Client may reduce the number of participants up to 24 hours prior to the agreed upon date of the services being provided without any charge being imposed by submitting a written request, unless agreed upon otherwise.

Complaints concerning the invoiced amounts, and/or the services provided by Amsterdam Boat Adventures should be made known to the Amsterdam Boat Adventures in writing within five days of the service having been provided and should present a clearly specified account of what the complaints are, in the absence of which the Client will be deemed to have accepted the situation.

Notwithstanding the rights of Amsterdam Boat Adventures based upon legislation, should the Client not meet one of the obligations with respect to Amsterdam Boat Adventures, or reason to fear that the Client will not meet their obligations and/or the Client is not capable of offering adequate surety for meeting their obligations at the first request of Amsterdam Boat Adventures, Amsterdam Boat Adventures is entitled to suspend the (further) implementation of the agreement(s) made with the Client or to partially or fully dissolve the agreement(s).

13.1 Dutch law applies exclusively to all legal matters that Amsterdam Boat Adventures is party to, even should the party involved in the legal matter be domiciled abroad. The applicability of the Vienna Convention is expressly excluded.

13.2 With regard to all disputes relating to that stated in Article 13.1, the parties will exert all their efforts to solve such disputes by means of mutual discussions. Should no reasonable settlement be reached by the parties, then these disputes will be put before the court of first instance of the duly authorised court in the District of Amsterdam, with the exception of those disputes concerning consumer sales, in which case the disputes will be heard by the competent court duly appointed by law.